Request Account & Data Deletion
Zone Tick by Zone Tick Pty Ltd
You can delete your Zone Tick account and personal data directly in the app, or request deletion by email if you no longer have access to the app.
Delete in the app (recommended)
- Open Zone Tick and sign in.
- Go to Settings → Delete Account (next to Sign Out).
- Tap Schedule deletion.
Your account is kept for 30 days so you can change your mind. Sign in again within those 30 days and choose Restore account to cancel deletion. After 30 days, your account and personal data are permanently deleted and cannot be recovered.
Store subscriptions (App Store / Google Play) must be cancelled separately in your store account settings.
Or request deletion by email
- Email us from the address linked to your Zone Tick account.
- Use the subject line Zone Tick Account Deletion Request.
- Include your registered email address and full name so we can verify ownership.
Or send your request manually to privacy@zonetick.com.
What we delete
When your request is verified and processed, we delete account-related data such as:
- Account profile (name, email, phone number, profile photo)
- Emergency contacts and family circle membership
- Location history, geofences, and live location sharing data
- Alert history, check-ins, and in-app safety activity
- App preferences and settings stored for your account
What may be retained
- Records we must keep for legal, security, or fraud-prevention purposes
- Information already contained in anonymised analytics that cannot identify you
- Backup copies for up to 30 days while deletion is completed across our systems
Processing time
In-app deletion starts a 30-day grace period. Permanent removal runs after that window unless you restore by signing back in. Email requests are verified and then follow the same 30-day policy.
Subscriptions
Deleting your Zone Tick account does not automatically cancel an active App Store or Google Play subscription. Cancel your subscription in your device's store settings before or after requesting deletion.
Questions
For privacy questions, contact privacy@zonetick.com. See our Privacy Policy for more information.