Privacy Policy
Effective Date: 9 July 2026 (v2.1.0) | Zone Tick Pty Ltd
Zone Tick ("we", "us", or "our") provides a family safety app and website at zonetick.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Zone Tick, you agree to this policy.
1. Information We Collect
- Account details — name, email address, phone number, and profile photo
- Location data — used for live sharing, geofences, maps, nearest police station, and emergency features
- Emergency contacts — people you add to your family circle or SMS alert list
- Check-in data — optional mood/feeling and status messages you share with your circle
- Messages — content you send in family chats
- Camera and photos — only when you choose to take or upload a profile photo
- Microphone and audio — used for optional safety features such as scream or keyword detection and emergency recording; audio is processed for safety alerts and not sold
- Device sensors — accelerometer and gyroscope for crash and fall detection; inactivity signals from device usage
- Device and usage data — app version, crash logs, and performance data to improve reliability
- Advertising identifiers — when ads are shown in the Zone Tick app (Google AdMob on iOS and Android) or on zonetick.com (Google AdSense), subject to your device and browser ad settings
- Subscription and payment status — plan type and renewal status. Card payments on the website are processed by Stripe; in-app purchases are processed by Apple or Google. We do not store your full payment card details.
2. How We Use Your Information
- To provide safety features — SOS alerts, geofences, live location, check-ins, voice/scream detection, crash detection, and family circles
- To send emergency notifications and SMS to your designated contacts
- To authenticate your account and keep the service secure
- To manage subscriptions and premium features (including web purchases via Stripe and in-app purchases)
- To show ads to free users in the app (iOS and Android) and advertising on our website where applicable, and to unlock temporary premium after rewarded ads
- To communicate important app updates and support responses
- To improve the app, fix bugs, and protect against abuse
3. Information Sharing
We share your information only:
- With your designated family circle and emergency contacts when you use safety features
- With service providers that help us operate the app and website (such as Firebase/Google Cloud, Twilio, SendGrid, Google AdMob, Google AdSense, and Stripe for web payments)
- With Apple or Google when you manage in-app purchases or subscriptions
- When required by law, court order, or to protect safety
We never sell your personal information to third parties.
4. Payments
- In-app — Apple App Store and Google Play process payments and provide us subscription status only
- Website — Stripe processes card and supported payment methods for subscriptions purchased on zonetick.com. We receive confirmation of payment/subscription status and the email you provide at checkout so we can unlock Premium on the matching Zone Tick account
- We do not store full card numbers on our servers
5. Data Security
- Data is encrypted in transit and at rest where supported by our infrastructure
- We use secure cloud infrastructure via Firebase and Google Cloud
- Access to user data is limited to authorised personnel who need it to operate the service
6. Data Retention
- Personal data: retained while your account is active
- Location history: up to 30 days
- Alert history: according to your plan (for example 1 day on Free, 7 days on Premium)
- Emergency recordings: retained for a limited period (typically up to 7 days) then deleted
- Audio used for safety detection: deleted immediately after processing where possible
- Backup copies: may be retained for up to 30 days during account deletion
7. Permissions
Zone Tick may request location, notifications, camera, microphone, and motion sensor access. These permissions are used only to power safety features you enable. You can change or revoke permissions at any time in your device settings, though some features may stop working.
8. Your Rights
- Access and correct your personal information in the app or by contacting us
- Delete your account and associated data
- Opt out of non-essential communications
- Request a copy of your data where applicable under local law
- Manage advertising preferences in your device settings
To request account and data deletion, use our account deletion request page or email privacy@zonetick.com.
9. Children's Privacy
Zone Tick is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us and we will delete it. Family safety features may be used by parents/guardians to protect minors in their care, subject to applicable law.
10. International Users
Your information may be processed in countries where our service providers operate (including Australia and other regions used by Firebase, Google, and Stripe). We take reasonable steps to protect your data regardless of where it is processed.
11. Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page and update the effective date above. Continued use of the app or website after changes means you accept the updated policy.
12. Contact Us
Questions about this policy:
Email: privacy@zonetick.com
Support: support@zonetick.com
Website: www.zonetick.com
Zone Tick is a supplementary safety tool and does not replace traditional emergency services. Always call your local emergency number in life-threatening situations.